Terms & Conditions

1. About Us

2. Our Services

Yeema Studio provides design and development services, including (but not limited to) website revisions, landing page design and build, MVP development, and product/brand design. The exact scope, deliverables, and timelines for any engagement will be set out in a written proposal, statement of work, or email quote agreed with you before work begins.

3. Fees and Payment

Fees are quoted in pounds sterling (GBP) and agreed per project. Indicative starting prices are published on our website (for example: revisions from £35, landing pages from £800, MVP builds from £2,500). These are starting points only; a fixed or estimated fee will be confirmed in writing before work begins.

• Revisions and small work: small fixes, copy updates, and minor revisions are payable in full upfront before work begins.
• Larger projects: for landing pages, MVPs, and custom builds, unless agreed otherwise, a deposit of 50% of the total fee is payable before work commences, and the remaining 50% balance is payable on completion (or at milestones set out in the agreed quote).
• Accepted payment methods: we accept payment by card (Visa, Mastercard, American Express) via a secure payment link that we email you after a quote is accepted. No card details are entered on yeema.studio and no payment information is stored on this website.
• Security: card payments are processed on a secure third-party payment page using 3D Secure (Strong Customer Authentication) in line with UK PSD2 requirements.
• Currency: all invoices and payment links are issued in pounds sterling (GBP).
• Late payment: we reserve the right to charge statutory interest on overdue invoices under the Late Payment of Commercial Debts (Interest) Act 1998.
• VAT: we are not currently VAT registered, so VAT is not charged on our invoices. If our VAT status changes, VAT will be added to quotes and invoices at the applicable rate.

There is no self-service checkout on this website. Every engagement is custom-quoted. See our How we work & billing page for the full payment flow.

4. Delivery of Services

We deliver all work digitally. There is no physical shipping and therefore no shipping cost. Deliverables are provided by email, shared links, or repository access (for example GitHub) once each milestone is complete.

• Typical timelines: revisions are typically delivered within 1–5 working days; landing pages typically within 5 working days from kick-off; MVP builds are scoped per project.
• Timelines depend on timely feedback, content, and access from you. We will keep you informed if a timeline needs to change.
• Unless stated otherwise, hosting, domain, and third-party subscription costs are not included in our fees and are paid by you directly to the relevant provider.

5. Cancellation

You may cancel a project at any time by writing to [email protected].

• If you cancel before work has started, any deposit is refundable less any reasonable costs we have already incurred.
• If you cancel after work has started, you will be invoiced for all work completed and any non-refundable costs we have committed to on your behalf up to the date of cancellation.
• We may cancel a project if you breach these terms, fail to pay an invoice when due, or fail to provide required input within a reasonable period. In that case, you remain liable for work completed and any non-refundable costs to that point.

6. Refunds

Because our work is bespoke digital services performed specifically for you, refunds are handled on the following basis:

• Deposits are refundable pro rata for any work not yet started at the point of cancellation.
• Fees paid for work that has already been completed and delivered are non-refundable.
• If you believe a deliverable does not match the agreed scope, contact us within 14 days of delivery and we will work with you in good faith to correct the issue or agree a fair resolution.
• Approved refunds are processed to the original payment method within 14 days of agreement.

If you are a consumer (not purchasing for business purposes), nothing in these terms affects your statutory rights, including any rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Note that the statutory 14-day right to cancel a distance contract for services may be lost once you expressly ask us to start the services within that period and we have fully performed them.

6a. Payment Disputes and Chargebacks

If you believe a payment has been taken in error, or you wish to raise a query about a specific invoice, please contact us first at [email protected] with your invoice reference. We respond to billing enquiries within 5 working days and will work in good faith to resolve the issue directly. This is almost always faster than raising a chargeback through your card issuer.

If a chargeback is raised against a card payment, we will provide the card issuer with the signed quote or written acceptance, invoice, and evidence of delivery of the agreed services. Raising a chargeback does not suspend any outstanding contractual obligations under these terms.

7. Client Responsibilities

• Provide accurate information, content, and access needed to carry out the work.
• Respond to requests for feedback and approvals in a timely manner.
• Confirm you own or have the right to use any content (including text, images, logos, and fonts) supplied to us.
• Pay invoices by the due date stated on the invoice.

8. Intellectual Property

On full payment of the agreed fees, you will own the final deliverables we create specifically for you, except for third-party materials (for example stock images, fonts, libraries, frameworks, and open-source software) which remain owned by their respective licensors and are made available to you under their existing licence terms. We retain the right to display the work in our portfolio and case studies unless we agree otherwise in writing.

9. Website Access and Acceptable Use

• Do not attempt to interfere with the website's operation or security.
• Do not use the website to transmit unlawful, harmful, or infringing content.
• Do not attempt to access areas of the site or systems you are not authorised to access.

We may suspend or restrict access to the website at any time for operational or security reasons.

10. Third-Party Services

We use third-party providers to operate our business, including Cal.com for call scheduling, a regulated payment service provider for card payment processing, and standard web hosting and email providers. Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services.

11. Disclaimer and Limitation of Liability

The website is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all implied warranties and representations in relation to the website.

For paid services, our total liability to you for any claim arising out of or in connection with an engagement is limited to the total fees paid by you for that engagement in the 12 months preceding the claim. We are not liable for indirect or consequential losses, loss of profit, loss of revenue, or loss of data.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.

12. Consumer Rights

If you are using this website or engaging our services as a consumer, nothing in these terms is intended to affect your statutory rights that cannot be excluded or limited under applicable law.

13. Changes

We may update these terms from time to time. We will post the updated version on this page and update the "Last updated" date.

14. Governing Law and Jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim, subject to any mandatory rights you may have as a consumer under applicable law.

15. Contact

If you have questions about these terms, contact us at [email protected] or by post at the registered office address above.